Canceling a reservation made on the Tunisair Express website or with its physical agencies is possible even if the latter has already been confirmed.

Cancellations made during the 24 hours following the reservation of plane tickets with the Tunisian company are generally free. However, reimbursement requests for flights canceled by passengers beyond this period are subject to penalties, the amount to be paid of which is indicated in the fare conditions of the ticket booked.

Tunisair Express informs its passengers that it is possible to cancel their reservations online, by email by sending a request to vente.internet@tunisairexpress.com.tn or by phone by calling its customer service.

Airline tickets issued by Tunisair Express are non-refundable. It depends on the type of ticket purchased. There are usually refundable and non-refundable fares on tickets to the same destination. No non-refundable fee amount is refunded.

Refundable fares will be refunded in their full sale price or can be exchanged at no additional cost, but this will be subject to time availability. However, the exchange or refund must be made before the scheduled date of travel. See the Regular and Student Fee sections for more details on fee restrictions.

Cancellation of a plane ticket at the initiative of Tunisair Express

During our days, cancellations initiated by airlines including Tunisair Express have become commonplace. Article 8 of European regulation n ° 261/2004 is clear and indicates that in the event of cancellation of a flight by the airline, the passenger has the right to a refund of the ticket within 7 days. A rule slightly modified, however, by the European Commission which allows carriers to offer a credit, which it is possible to refuse and which is in any case refundable after 12 months if it has not been used.

Denied boarding If you are ill, does the airline have to reimburse the cost of the ticket?

It is indicated that if the airline finds signs of contagious disease in the passenger, it can refuse boarding. However, at no time does he speak of reimbursement of the amount of the ticket. But this situation happens when you get to the airport and they won’t let you get on the plane straight.

If this happens to you, always ask that they put it in writing. If they won’t let you steal for some other reason and you want to claim it later, it’s best to have it in writing. Thus, by accompanying this letter with a medical report indicating that you are well, you can obtain the return of the ticket plus compensation.

What if you are sure you will be ill on the day of the flight?

Faced with this situation, the passenger must inform Tunisair Express, which was the company with which he was flying, of the impossibility of making the trip. And request reimbursement of the ticket.

You only used part of the ticket. How to request a refund?

When only part of the ticket is used, it means that a ticket has been purchased and the journey has not been fully completed before the final destination. Part of the one-way ticket is not refunded. A refund of return tickets is authorized when no part of the departure or return journey has been made.

Reimbursement is based on the charges that have been paid and a one-way charge is deducted. In case of having a return ticket with the two parts partially used, no refund is applicable. No amount of non-refundable tickets will be returned.