Problems between travelers and airlines are commonplace: lost luggage, flight delays and cancellations are the most common problems, but there is so much more.

When can you file a complaint or complaint against Tunisair? Where to advise you? How to make the complaint? What is changing?

When, how and what to claim from Tunisair?

Have you had an annoying flight? Delay or cancellation? You are not the only one. Some travelers have all kinds of trouble with the airlines and don’t know what to do. Here is a short guide to clarify some points and help you get out of the situation:

Claim for damage or loss of baggage

The main focus of airline claims is loss of baggage. Even if you find your baggage and they return it in good condition, it is possible to pursue the claim. This will give you the right to claim compensation for the time you spent without your luggage and the damage it caused you.

The maximum compensation for the delay in the delivery of luggage – they count up to 21 days and it may depend on the country, is close to 1860 dollars (5200 Tunisian dinars)

When should they compensate you for lost luggage?

However, do not be sure that you will get the money. The transport company will not have the obligation to compensate if it can demonstrate that its employees have done everything possible to return your luggage in good condition. For example, in case of negligence, they are required to compensate you … In case of force majeure or accident, they cannot.

How much should you charge for lost baggage?

Once the claim is initiated, if you cannot recover your baggage, you will be entitled to recover a certain amount of money for the lost baggage. The value varies wildly depending on the airline, the type of flight, and even the weight of the luggage, but it can be around $ 400 per suitcase (this is only an estimate). Keep your luggage vouchers.

What happens if your bags are damaged?

Another reason to complain is if you find any damage or missing items. In this case, you must file a complaint with the consumer ombudsman. These are the most difficult claims because they are usually very time consuming and it is not very common for the customer to be compensated. Courage, patience, and don’t give up your arm.

It is always recommended that you do everything in your power to avoid losing your suitcase at the airport. A good idea is to mark it in a way that makes it very recognizable and striking.

Claim for flight delay

In each case, Tunisair has obligations towards passengers:

– Delays of a few hours

If the delay is a few minutes or a few hours depending on international regulations, it is common. In these cases, injured passengers will have the right to make two to three calls and have a snack, depending on the schedule. If the airline does not comply with these services, it is the travelers’ responsibility to make the complaint at the airport.

– Long delays and night

The biggest problem is when flight delays last for several hours and just overnight, because in these cases it is the airline’s responsibility to provide accommodation, but not all of them will deal with it. If your flight has been delayed for hours and you need to get some sleep, you should ask the airline for hotel accommodation near the airport.

Ditto for meals: breakfast, lunch and dinner must be satisfied in case of delay. Don’t stop claiming the company if it doesn’t comply with these regulations.