There are various circumstances in which flights are canceled by Nouvelair, such as natural disasters, pandemics, etc. and many more can be canceled by passengers because the reason for travel was canceled, such as a business conference, wedding, or vacation.

One of the issues that airlines face is how to handle cancellations. In order to minimize financial loss, many airlines offer vouchers or coupons to travel with them at a future occasion.

However, many people are asking for a cancellation to get the ticket price refunded. Several questions arise from this situation. Do customers have the right to request a refund or do they have to accept the voucher? Can Nouvelair refuse to pay cash refund? Make your refund request here.

The Department of transportation requires airlines to offer passengers the option of refunding their ticket if the flight is cancelled, besides the reimbursement.

If the flight is canceled and the airline has seats available on a flight near the same destination, most will replace the reservation at no additional cost and if as a result of the cancellation of part of the trip, the passenger were to cancel it in its entirety, they will also be entitled to a refund for unused means of transport, including non-refundable tickets such as tickets with assigned seats.

In short, if your trip with Nouvelair is canceled, you are entitled to a refund for the part of the trip that you did not take. And this refers to a real return to the original payment method, not a voucher to travel with the airline in the future. In addition, it does not matter whether or not the airline is responsible for the cancellation, or if it happens for external reasons such as the weather or in this case, government actions in the face of a global health crisis.

It is important to note that return policies do not apply to modified flights. If the airline changes the schedule, even for several hours, but keeps the flight number, route and seating arrangement, this is not considered a cancellation.

What if you canceled the flight for personal reasons?

In the case of being the passenger who cancels the trip, Nouvelair is not obliged to reimburse theft. That is why it is recommended to have some type of travel insurance that covers the losses from the cancellation. However, the Tunisian carrier agrees to reimburse passengers booking their flights with the Flex tariff.

What can you do if the airline refuses to reimburse you?

If, despite instructions from the Minister of Transport, the airline refuses to reimburse you, here are your options for dealing with your complaint.

Call the airline again: Customer service agents have a great deal of discretion in granting a refund. If your request is denied the first time around, don’t lose patience and call again. Nothing prevents a second or third agent from giving you a positive response if others have refused you a refund before.

Dispute Credit Card Charges: It is a violation of federal law to refuse to reimburse you. If you have already exhausted all communication with the airline to claim your refund and were unsuccessful, the next step would be a credit card dispute.

File a complaint with the Ministry of Transport: Filing a complaint with the Ministry of Transport should not be the first option, as it will not provide an immediate solution to the situation. However, if you run out of options and the airline still refuses to reimburse you, you have the right to initiate a process. These can result in fines against airlines for violating departmental regulations.