Most of your procedures (changes to your contact details, moving, etc.) can be carried out from your online customer area. You can, however, contact Nouvelair customer service directly to ask questions about your offer or request the assistance of their advisers with a reservation problem, purchase of excess baggage, etc.
Nouvelair customer service: which number to dial to reach it?
Contacting customer service by phone is the most common way to ask your questions. The sales department can be contacted from Monday to Saturday from 8 a.m. to 6 p.m. For technical questions, the time slots are wider. Thus, the technical service can be contacted 24/7. In order to limit your waiting time, it is best to call between 11 a.m. and 6 p.m.
Two telephone numbers are available to you
- on (+216) 70 020 920 from Tunisia
- on (+33) 8 26 96 03 03 from abroad
Other phone numbers
Tunis: (+216) 70 72 92 34
Monastir: (+216) 36 020 922 / (+216) 70 020 922
Djerba: (+216) 75 67 30 03
Enfidha: (+216) 99 92 75 47
Algiers: (+213) 21 20 73 22
How to reach a Nouvelair advisor online?
Nouvelair offers several alternatives to telephone customer service. Depending on the case, internet contact methods allow you to get a quick response without waiting on the phone. Or fill out their online contact form, or by email: call.center@nouvelair.com.tn
The Tunisian company therefore offers the following online means of contact:
- The customer area to send an email to customer service.
- Online assistance allows you to diagnose your problem to obtain one or more solutions.
- Chat on Facebook allows you to chat live with an advisor. Depending on the number of people, a more or less long waiting time is observed.
What is the address of Nouvelair’s customer relations service?
You can contact customer service by post, especially for your complaints. To do this, send your mail to this address: Touristic Zone Dkhila -5065- Monastir – Tunisia.
Goodmorning im Simone campigli
I search from today morning for change my Fly at customer Number in France ,in England in tunis.
Change of tomorrow 22/10/23 Fly from Bologna IT tò Chartago TN at 6:00 pm
I make 3 call for 45 Min and i spendi 10 € for calling.
Ours Operator said me recalling me becouse the change have long time for research.
From tomorrow nothing have recall from us.
Please help me
For my change fly
Its possible in 15/11 tò 30/11
All our Is ok ,some Airport Bologna ITA. To Cartago TN
PLEASE
SIMONE CAMPIGLI
Please call me and make the change
Hello: I should leave with NOUVELAIR from Copenhagen to Tunis Carthage on 16/10/23, the plane BJ923
should take off at !2:05! I don’t understand why they didn’t warn me that the tour was canceled, and that they postponed it by giving me the time?
Hedi Saidane
I’ am ben hafsia latifa date of birth 16/3/73 i bought a ticket 26/09 but i donìt receive it bolgna tunisia for today 01/10, and i woud add a lagagge for my mum dalila ben ahmed haw i can do ? in your web side you ask me the number of dossier? also the day of birth of my mum is wrong, is the 03/11 not 11/11
Dear Sir/Madam,
Good afternoon, 12.07.2023, 21.07.23, 28.08.23 I sent you a letter about compensation for the delay of the plane for more than 8 hours. A month and a half has passed, but I still have not received any confirmation that my complaint has been accepted, nor a refund. I ask you to look into this situation and return the compensation to me. Thank you in advance for your quick response.
Since we were flying through a tour operator Coral Travel, we do not have flight numbers. I would like to know why it takes so long to consider my application for compensation? In my emails, I attached all the necessary confirmations that the flight was delayed by more than 8 hours. Thank you for your quick reaction.
Name and surname: 1.Evgeniia Ivanova, 2. Grigory Kubaychuk
Destination: flight PRG-MIR
Flight number: BJ7327
Bank account: Ivanova Evgeniia , Raiffeisenbank: IBAN: CZ4555000000007739778007, SWIFT: RZBCCZPP.
You will find a copy of our travel documents for your reference attached.
Best Regards,
Evgeniia Ivanova, Grigory Kubaychuk
—
S pozdravem,
Ivanova Evgeniia
+420773977800
Read your email from customer complaints
Dear Sirs,
15-Jun-23 Flight delayed >3hrs.
17-Jun-23 Flight delayed >3hrs.
21-Jun-23 Compensation claim submitted with reference, claim form and full supporting documentation as requested to customer.callcenter@nouvelair.com.tn.
18-Jul-23 Awaiting NouvelAir to settle claim.
Please confirm when compensation is being paid.
Yours sincerely,
Hi there,
I would like to request compensation for my flight to Tunis which was delayed by 3 hours.
Flight details – London Gatwick to Tunis on the 22nd June 2023
Booking was meant to leave London at 20:25 but didn’t leave until 23:25
Please could someone get back to me.
Thank you.
I want to change my Title from Mr to Ms please I made a mistake.
PLEASE HELP
Hi I’m flying from London to Tunisia in June but everytime I try book my seats it says the reservation number is invalid unless I’m getting it wrong can you please help
We need assistance on our flights
Booking Ref JOJIWL
I booked flight for Tuesday and I recieved the booking with wrong names of my son and one of the passenger. Can you help me to sorted out the issues regarding a both names. How can I change the names of both? I tried to chat but always responded the Robots..and not resolved the problem. Please let me know if you are available for help.
Hello,
I´m flying to Monastir tomorrow, flight number BJ249 from Berlin BER, how do I find my reservation number for online check in?
Thank you,
Aleks Elobied
Hello I booked a flight on the 19th June 2022.The money was sent to nouvelair from my bank account. I never received an email or any correspondence or eticket for my flight from paris on the 4th September returning on the 13th October. I would appreciate someone calling me because I have paid for a ticket and have no flight
Hi I’ve just missed a phone call of u .my number is 07873-246111.it’s a uk mobile number .I had a email from urselfs a month ago cancelled our flight on the 7th of august 2022 from Manchester .
HI THERE, I GOT BOOKING THIS IS MY BOOKING REF:13EJHA. I CAN NOT LOG IN TO MANAGE MY BOOKING CAN YOU PLEASE ADVICE THANK YOU.
SALIMA