Whether it is because of your age or an illness, Nouvelair provides you with wheelchair assistance to get around the airport. In case you are traveling by plane with your wheelchair, you can transport it provided it meets certain requirements.

Before the flight

Once you have the ticket, contact the airline to inform you of the precautions and requirements they have for carrying wheelchairs, the assistance they can provide at the airport and during the flight, if there is any. has additional costs to pay and the type of seat that can be allocated to you during the trip.

After being informed, you will need to contact the airline 48 hours before flight departure so that they have everything prepared on the day of travel. Nouvelair suggests that you book this assistance service online.

If you are traveling alone, but a relative is going to help you until you get to the plane, you will also need to notify this as it is not possible for people who do not have a boarding pass to get on the plane.

When you contact Nouvelair airline, you will be asked for the chair’s measurements such as weight, height and width. It is good practice that on the day of travel you also have instructions for use.

The day of the trip

You must be at the airport with sufficient time to be able to carry out all the relevant procedures. When you speak 48 hours before with your airline and ask for assistance at the airport, they will tell you where the meeting point is and getting there is the first thing to do. Then you will go to the check-in area to be able to check in, ship your luggage and the chair, as it always travels in the hold.

Your billing will be the same as all passengers, although if you need someone to help you, an airline employee will help you get to the plane. The checks will also be the same, although according to the company the wheelchair may go through a more stringent check.

In the event that you need to carry a large amount of medication, you can do so, but make sure you have the prescriptions that justify this use as they will be required.

During the flight

Regarding seats, most planes have special seats for people with reduced mobility. This is one of the questions that will be brought back to you when you call the airline to let them know about your situation and they will take care of booking one for you so that you can travel more comfortably. This usually does not have an additional cost, but it also depends on company policies.

Staff assistance during the flight includes getting on or off the plane (usually passengers with reduced mobility are the first to get on and the last to get off) and transfers inside the plane.

Passengers in wheelchairs can travel alone as long as they can move from the wheelchair to the aircraft seat, leave on their own in the event of an accident, etc.