This is a loyalty program granted to various air passengers. Its objective is to reward loyal customers by providing them with gift points also called “Miles”.
These will then be converted into tickets, bonuses and many other benefits. In fact, to benefit from this program, you just need to be a member to obtain your Fidelys card.
However, membership is 100% free to the Tunisair loyalty program. It is open to any natural person aged at least 2 years.
To reward its passengers and create more interactivity with them, the airline Tunisair provides them with a loyalty program which allows them to award cumulative points according to a well-defined scale.
However, depending on the balance of points accumulated also called “Miles”, the member benefits from an upgrade award, an award ticket granted, a bonus for excess baggage, PETC award, etc.
Why join the Tunisiar Fidelys program?
Fidelys, a program created especially to retain passengers who travel frequently with Tunisair.
After a simple registration, members will have a personal space where they can check the miles accumulated following the purchasing and booking actions they carry out with the offices and locations of the national airline or even from its website.
Registration for the Fidelys Tunisair program allows you to:
- Welcome Miles
- A welcome bonus of 3000 Miles.
- A bonus of 600 Miles for any online membership;
- A bonus of 600 Miles in the event that an e-mail address is provided;
An additional bonus of 100 Miles for each of the following information indicated: Identity document number (Passport or C.I.N), Nationality, mobile phone number
The possibility of counting all the flights made 30 days before your membership.
Membership will be confirmed by the allocation of a provisional card (PDF format) to be printed in the event of online membership), which you must communicate when booking or registering your first trip, in order to receive your definitive Fidelys card.
The Fidelys Provisional Card has an identification number that you must indicate when booking and / or checking in on your first trip. As soon as your 1st flight is posted to the account, you will receive your Classic Card and will thus be able to benefit from the advantages of the program.
There are three levels of Fidelys cards:
– The provisional Fidelys Card
– The Fidelys Classic Card valid for 3 years
– The Fidelys Silver Card valid for 12 months
– The Fidelys Gold Card valid for 12 months
How to connect to your Tunisair Fidelys account and obtain my loyalty card?
You are a loyal customer of the Tunisian airline Tunisair. Are you wondering how to subscribe to its Fidelys loyalty program?
How to get the Fidelys Tunisair card? What are the steps to follow to access your account? What means are available to reach customer service?
Online and without having to travel, you can easily join this loyalty program and benefit from its many advantages.
In addition, a account will be granted to you following your membership to consult the balance of your accumulated points and manage your account remotely.
What are the advantages of the loyalty program?
By joining this loyalty program, you will benefit from a card which gives you many advantages, namely:
- Accumulate points which will be converted into rewards: ticket, extra kilos of luggage
- Priority in baggage delivery
- Buy your award ticket with the miles accumulated
- Benefit from privileges at the waiting list level
- Access the counter reserved for Business customers for Silver and Gold card owners.
- Have additional bonuses on your account balance
- Benefit from the advantages relating to the additional baggage allowance
- Obtain a Family card and a youth card and benefit from several additional bonuses.
How to get the Fidelys Tunisair card?
Once you have become a member of this loyalty program, and following your online membership, you will be granted a temporary card.
This loyalty card is considered as an agreement signed between the member and the airline. The price of the Fidelys card is 100% free, it is specific to each person, it is personal and non-transferable.
Validity and renewal of Tunisair loyalty card
There are three levels of loyalty cards, the reason why the validity period of the card is different depending on its nature.
In fact, we find: the classic Fidelys card which is valid for 3 years, the Silver card and the Gold card are valid for one year until the expiration date shown on the card.
The renewal of the Tunisair loyalty card is automatic, as soon as it expires, you will receive your new card.
For all the details relating to each type of card, we invite you to consult the airline’s website and access the section dedicated to the loyalty program.
Contact and address
For more information on the loyalty program, the transformation of accumulated miles, award tickets, and the scale of awards granted, online membership procedures, a problem related to your loyalty card, we invite you to join client service.
– Tunisair Fidelys phone number
Customer advisers will be at your disposal on the number 70.837.100 to process your requests and answer you as soon as possible. Otherwise, you can send your requests by fax to 70.836.952.
– Contact customer service by email
Send your requests and complaints by email to the following address: fidelys@tunisair.com.tn
– Fidelys address
To reach customer service by post, send your request to the following address: Tunisair Headquarters 2035 Tunis Carthage, Tunisia
Expiration of award miles
Any passenger wishing to keep his award miles to spend them and obtain a free plane ticket must travel at least once on a flight served by Tunisair during the last thirty-six months.
Transfer miles from the Family account to an individual account?
This is possible, and this operation can be carried out by the member responsible for the account only who’s number of points to be transferred is between 1000 and 5000 miles.