You can prepare your trip in advance in great detail, check the validity date of your passport, and take the time to choose travel insurance, complete all reservations: plane, hotel, excursions, and tourist activities, be everything. Excited as the departure date approaches? Show up two hours in advance at the airport for the departure formalities.

And it was once we got to the airport that we were told that the Tunisair flight would be a few hours late; Do we take the announcement with philosophy, do we say to ourselves two or three hours late?

But what about when the flight has been overbooked and you are one of those who couldn’t get on? That you are put on the waiting list for another flight? or even worse that the flight was canceled altogether?

His total panic, farewell to the beautiful vacations so much dreamed of under the sun and the beaches with turquoise waters, you lost the activities you had reserved for the day after your arrival there?

Well no, fortunately there is legislation which allows you to claim compensation (250, 400 or 600 Euros) for the damage suffered, in accordance with the provisions of Regulation (EC) No 261/2004 of the Parliament and of the European Council, you have the right to compensation or reimbursement for a overbooking of your Flight.

What does Regulation (EC) No 261/2004 say?

This regulation of the European Council recognizes, under certain specific conditions, a minimum of rights for passengers of an air carrier in the event of denied boarding against their will; in the event of cancellation and in the event of a flight delayed by at least two hours on departure.

If such a mishap should happen to you, the air carrier is therefore required to inform you of your rights; a notice setting out the compensation and assistance rules must also be presented to all injured passengers.

Which Tunisair flights are affected?

All flights departing from an airport located in a member state of the European Union, Iceland, Norway or Switzerland, whatever the carrier or the airline and whatever the destination are concerned, of theft.

For flights from an airport located in a State other than those of member countries of the European Union, Norway, Iceland and Switzerland, only flights operated by an airline whose head office is located in the European Union and bound for an airport also located in the European Union, Norway, Iceland or Switzerland (Whatever the departure airport.)

Do you see the nuance? If on the outward journey, you travel on a Tunisair flight departing from Paris to Djerba and it is delayed by more than four hours, you can assert your right to compensation.

On the other hand, when returning with Tunisair, if the flight is also delayed by more than four hours, you cannot claim compensation under the conditions of regulation of the European Council; in fact in the direction Tunis to Paris, this only applies to flights operated by an air carrier registered in a member country of the European Union.

What are the rights of passengers when their flight is overbooked?

It is never what you want of course, to suffer a delay, an overbooking or a flight cancellation, but if this should happen to you, know that the air carrier must provide you with free assistance and support in waiting for your next departure:

– Refreshments, catering,

– Two telephone calls,

– Accommodation and transfers between the place of accommodation and the airport if the departure cannot take place before the next day).

– Lump sum compensation, the amount of which depends on the length of the journey.