Not many know it, but Tunisair and the airlines tend to sell more tickets than they should per flight. So when all seats are sold on one flight, some passengers may find themselves without space and have to be moved on another flight. This usually happens with similar flights and with similar departure times: passengers don’t have to wait long and can immediately board a second plane. But sometimes the flights are much delayed and even canceled and then everything gets complicated.

Your flight has been canceled, what should you do in this situation?

Each time a flight is canceled (for more than 12 hours), a claim must be initiated in order to be compensated and to board the next available flight, maintaining or exceeding the ticket class.

If the flight cancellation was for reasons beyond the company’s control, for example, bad weather conditions, you will not be entitled to compensation. In these cases, it is not clear who should take care of the accommodation in case of having to stay overnight. However, there are rulings in favor of travelers that say companies, regardless of the reason for the cancellation, must take care of accommodation for suspended passengers.

Upon arriving at your airport, if you learn that your flight with Tunisair has been interrupted (canceled) or has been significantly delayed and, as a result, you have to waste precious time waiting unnecessarily at the airport, you will likely be right to substantial monetary compensation from the airline.

An online startup specializes in collecting compensation from airlines in the event of flight cancellations. This firm receives financial compensation from airlines such as Tunisair and foreign. It specializes in collecting monetary compensation from airlines in accordance with European aviation law (EC regulation 261) which applies to flights departing from EU territory (only in the case of a European airline) and flights departing from EU territory (regardless of the identity of the airline). The amount of compensation under European aeronautical law varies from € 250 to € 600 depending on the flight distance and the circumstances of the case (delay, cancellation, over-registration, etc.).

The question of what special circumstances are is a complex one, and airlines that do not want to pay passengers monetary compensation for the cancellation of a flight often take advantage of the legal exemption, in order to avoid to the payment of monetary compensation, even when the circumstances are not at all special.

The French startup has extensive knowledge and experience in handling flight cancellation compensation claims. Its legal experts can examine for you whether your specific case qualifies for monetary compensation, even in cases where the airline claims that your flight does not qualify for monetary compensation.

To date, they have been able to collect monetary compensation for thousands of passengers, in a significant number of cases they have been able to collect monetary compensation for passengers that the airline has refused to compensate by taking legal action.

Compensation for flight cancellation in accordance with European aeronautical law (EC regulation 261)

European Aviation Law (EC Regulation 261) applies to any flight taking off from the territory of a Member State of the European Union, regardless of the identity of the airline and regardless of the destination of the flight. . In addition, European Aviation Law applies to flights taking off within EU territory, where the flight operator is an operator from EU countries.

A flight of up to 1,500 km gives the right to compensation of € 250.

A flight of more than 1,500 km to 3,500 km gives the right to compensation of € 400.

A flight of more than 3,500 km gives the right to compensation of € 600.

European aeronautical law (EC Regulation 261) is essentially similar to the law on aeronautical services, in that if the flight has been delayed or canceled due to “special circumstances”, the airline must provide assistance services. but does not have to pay monetary compensation.

How do you get compensation for a flight cancellation?

It is important to know that local and international airlines are unwilling to pay monetary compensation in cases where passengers turn to them and request monetary compensation for delay or cancellation of a flight, as the cost of the compensation can easily reach hundreds of thousands of shekels and more for every flight canceled by Tunisair for the provision of assistance services, which can also come at a very high cost.

Therefore, as noted, air carriers do everything in their power to avoid paying monetary compensation to passengers, sometimes by misinterpreting the provisions of the law or falsely claiming that the circumstances of flight cancellation exempt them. to pay monetary compensation.

Whether your flight qualifies for financial compensation is a complex one, Air Indemnity can verify the circumstances of your personal case and act in a channel that will give you the maximum financial compensation. The startup saves you the headache and hassle involved in dealing with airlines. Its lawyers work regularly with Tunisair and all airlines that operate flights from various European airports. They are able to act with determination, professionalism and very quickly to obtain the maximum compensation for you.

When you make a complaint through the entity indicated in the country in which you are located (often a consumer organization), your complaint is sent to Tunisair which assesses the facts for a response. If the answer is favorable, you will receive a notification in which you will be informed of how you will be compensated.

If your complaint is rejected, you still have other instances of complaint. You can continue with the organization in charge of filing a complaint and continue through legal channels. In this case, and only depending on the type of claim and the country you are in, it is possible (although unlikely) that you will need the advice of a lawyer.

Where to claim (place of deposit of the claim form)?

At each airport you will recognize an information desk where you can ask where to make a complaint. Although there are international regulations, all countries are managed with different deadlines and codes. Get advice and don’t waste time.

Make your complaint on the spot, request redress. In the case where all passengers enforce their rights, you will get better international metrics and less hassle when boarding a plane.

People who are affected by a flight cancellation or delay have rights that allow them to complain and obtain compensation.

In numbers, only Tunisair in the past two weeks has canceled more than one hundred flights, affecting more than fifteen thousand passengers. The reasons, according to the Tunisian airline, are the logistical and operational problems.

Faced with this situation, travelers using the plane deserve to be compensated. However, very few know what to do to file a complaint about the poor service to which they are exposed. They don’t even know they have rights.

Only two in ten passengers say they know how to file a complaint with an airline or, failing that, where to go if they wish to submit their request to the screening entities.